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RETURN POLICY
1. Policy Application Scope
This policy is applicable to all physical and virtual conventional products sold on the platform, covering user daily return application, after-sales review and refund processing links, and is the unified standard for platform after-sales return services.
2. Full Return Qualification Standard
The return application must be submitted within the after-sales valid period specified by the platform; the product appearance and function are intact without artificial damage, failure and deformation; the original packages, accessories and supporting materials are complete; the product is not used in a large scale and still meets the resale standard.
3. Standard Operation Process
Users log in to the official background order page, select the target order to initiate a return application, fill in the relevant reason and information truthfully, and submit it for review. The after-sales team will complete information verification, product inspection and result feedback in sequence.
4. Refund Settlement Rules
For all return applications that pass the review, the platform will settle the refund in full according to the actual payment amount of the order. The refund will be returned through the original payment channel, and the user can check the refund progress and arrival status in real time.
5. Clear Non-Returnable Rules
Personal exclusive customized products, products damaged, deformed or failed due to user misuse, orders beyond the after-sales valid period, and products that have been used in depth do not support return after-sales services.
6. Policy Iteration Rules
According to the adjustment of platform service scenarios and the optimization of after-sales system, this return policy will be dynamically updated. All revised contents will be publicly released on the official page to ensure standardized and transparent after-sales services.