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SHIPPING INFORMATION
1. Service Overview & Core Standards
This shipping specification is applicable to all platform valid orders, standardizing the whole link of order packaging, inspection, delivery and logistics tracking. We adhere to the principles of safety first, efficiency priority and transparent service to protect users’ order delivery rights and interests.
2. Pre-Shipment Inspection & Packaging
Before all orders are delivered from the warehouse, professional staff will complete product quality inspection, accessory verification and packaging reinforcement. Targeted protective packaging will be adopted for fragile and easily damaged products to reduce transportation risks.
3. Order Delivery Scheduling Rule
The platform implements chronological delivery scheduling. Orders that complete payment verification and system review will be sorted and delivered in sequence. During peak periods, delivery will be arranged in an orderly manner according to the order of submission to ensure fair service.
4. Logistics Tracking & Query
After the order is successfully dispatched, the logistics tracking information will be updated synchronously. Users can check the real-time transportation, transit and delivery status of the order through the official independent query channel, with transparent whole-process information.
5. Abnormal Order Handling Mechanism
For order delays caused by objective factors such as logistics line adjustment and transit congestion, we will arrange special personnel to track and process them actively, and synchronize the latest progress to users regularly to avoid information opacity.
6. Service Dynamic Iteration
According to the changes of logistics environment and user service feedback, we will dynamically optimize packaging standards and delivery efficiency, continuously upgrade the logistics service system, and improve user delivery experience.